Please email firstname.lastname@example.org if there are any issues with the product you received and we are more than happy to speak with you.
If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.
No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.**Please also note that we do not have a money-back guarantee. We are not able to accept back any product that has been opened or used**
- Email us at email@example.com ASAP to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
- Once you have shipped your product back to us – please also email the tracking number to firstname.lastname@example.org so we can keep an eye out for it.
- Once we receive your package back at our facility and can confirm its condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
*If you have any questions regarding our return policy please email email@example.com
All Basso Botanicals products purchased via retail, Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Basso Botanicals will only accept returns and refunds from purchases made on bassobotanicals.com. Basso Botanicals will not allow returns from a purchase made in a retail store.